Privacy Policy
Last updated: [Insert Date]
At Cozyonook, we respect your privacy and treat your personal information with gentle care. This Privacy Policy explains how we collect, use, store and share your data when you visit our website, place an order or get in touch with us.
This policy applies to all visitors and customers of cozyonook.com. By using our site, you agree to the practices outlined below.
Information We Collect
We collect information you share directly with us, and certain data automatically when you browse our store.
- Information you provide: Name, billing and shipping address, email address, phone number, order notes, payment details, and messages you send via our contact form.
- Automatic information: IP address, browser type, device information, pages viewed, time spent on the site, referral links and cookie data.
- Marketing preferences: Your consent to receive newsletters, styling updates and new-arrival emails.
How We Use Your Information
We only use your data for clear, necessary purposes:
- Process, pack and deliver your orders, and send order confirmations, tracking updates and after-sale support.
- Answer your enquiries, handle returns, exchanges and refund requests.
- Prevent fraud and secure our website and payment transactions.
- Improve our website layout, product range and shopping experience.
- Send optional newsletters and styling inspiration, only if you have subscribed.
- Comply with legal and tax obligations.
We will never sell your personal data to third parties.
Sharing Your Information
We may share your data only with trusted service providers who help run our business:
- Our e-commerce platform, payment processors and logistics courier partners, solely to fulfil your order.
- IT and security providers who maintain our website.
- Legal authorities, if required by applicable law.
All partners are bound by strict privacy obligations and may not use your data for their own marketing.
Cookies
We use cookies to remember your preferences, save cart items and understand how visitors interact with our shop. You may adjust your browser settings to refuse cookies, though this may affect some website functions.
Data Retention
We keep your personal information only for as long as needed. Order records are retained for tax and legal requirements. If you unsubscribe from our newsletter, we will stop sending marketing emails and remove you from our mailing list.
Security
We take reasonable technical steps to protect your information from unauthorised access, loss or misuse. Payment details are processed via encrypted secure checkout. Please note that no online transmission is completely risk-free.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 16.
Third-Party Links
Our site may contain links to Instagram, Pinterest and other platforms. We are not responsible for the privacy practices of external websites. Please read their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy occasionally. Any revisions will be posted on this page with the updated date.
Contact Us
If you have any questions about this policy or how your data is handled, please write to us: support@cozyonook.com
Thank you for trusting Cozyonook with your information.