FAQ

We are here to help. Below you will find answers to our most common questions. If you cannot find what you need, please reach out to us at support@cozyonook.com.

Orders & Shipping

How long will it take to process my order?

Most orders are packed and dispatched within 2–4 business days. We take gentle care to check each garment before it leaves our studio. You will receive a confirmation email once your package ships, along with your tracking number.

How long is delivery?

Delivery time varies by destination. Standard shipping usually takes 7–14 business days after dispatch. Please allow extra time during busy holiday seasons.

Can I change or cancel my order?

We accept changes or cancellations only before your order is shipped. Please email us as soon as possible with your order number. Once dispatched, the order can no longer be cancelled.

Do you ship internationally?

Yes, we ship to most regions. Shipping rates will be calculated at checkout.

Sizing & Fit

How do I choose the right size?

Each product page includes our size chart with body measurements. We recommend measuring yourself and referencing the chart rather than relying only on your usual size. Our silhouettes are designed for a relaxed, comfortable fit.

Are your garments true to size?

Cozyonook pieces are made for a soft, loose fit. If you prefer a more tailored look, you may consider sizing down. For knitwear and linen styles, please check the product note for fabric-specific fit tips.

Can I get custom sizing?

At this moment, we do not offer custom sizing. We focus on timeless ready-to-wear designed to fit naturally into everyday wardrobes.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days after delivery. Items must be unworn, unwashed, with original tags attached and in resalable condition. Final-sale items and gift sets are not eligible for return.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.

How long will my refund take?

Once we receive and inspect your returned parcel, we will process your refund within 5–10 business days. Refunds go back to your original payment method.

Can I exchange an item for a different size or colour?

Yes. You may request an exchange within our 30-day window, subject to stock availability.

Fabrics & Care

What fabrics do you use?

We favour soft natural fabrics including linen, organic cotton, textured knits and recycled fibre blends.

Will linen or knit pieces shrink?

Minor shrinkage can happen with natural fibres if exposed to high heat. Follow our Use & Care guidance, wash in cold water and air dry to keep your pieces in beautiful shape.

Where can I find care instructions?

Care labels are sewn inside every garment. You can also view our full Use & Care page for detailed fabric guidance.

Payments & Discounts

Is my payment information secure?

Yes, all payments are processed through encrypted secure checkout. We do not store your card details.

Can I use more than one discount code per order?

Only one discount code can be applied to a single order. Discount codes cannot be combined with other promotions.

FAQ